SD Performance Psychology Ltd · Last updated 4 November 2026
999 Practice is a practice app made by SD Performance Psychology Ltd. It helps a child learn how to make an emergency call by using a pretend phone and a pretend call handler. Everything in the app is simulated.
This app never calls 999, 112 or any other emergency service, and it cannot summon help. It is teaching practice only, used together with a parent or guardian. A parent should still teach their child to use a real phone to call for help.
One account is for one family. Keep your sign-in details and parent PIN private, and make sure the details you enter are your own. You must be 18 or over, and the parent or guardian of the children you add.
Using the pretend phone is always free: your child can unlock it, find Emergency and dial 999 without paying anything. Talking to the practice call handler is a live practice call, unlocked from the parent area with a pack of practice calls or an access code. Call time never expires. Each practice call stops on its own after four minutes, and a call needs at least 30 seconds of practice time to start.
Card payments are handled by Stripe. Prices are shown before you pay, and a purchase gives the amount of practice time described on the pack. Contact us if a payment goes wrong and we will put it right.
Please do not misuse the app: no copying or reselling it, no trying to reach other families' data, no automated or bulk use, and no using it in a way that could upset a child.
The app needs an internet connection for the pretend call and for saving results, so it may be unavailable at times, and the voice service or payment provider may occasionally fail. We aim to keep it running but cannot promise uninterrupted service.
The app is a learning aid and is provided as it is. To the extent the law allows, we are not responsible for indirect losses, and nothing in these terms limits your legal rights as a consumer.
You can delete your family's data or your whole account at any time in the parent area. We may close an account that is being misused.
These terms are governed by the law of England and Wales, and disputes are handled by the courts there.
Questions about these terms: privacy@sdperformancepsychology.co.uk.
Practice 999 is a practice tool only. Teach your child that the real 999 is only for real emergencies.